Typically The player coming from Philippines got produced a down payment at Platincasino in inclusion to effectively verified his bank account yet confronted a termination associated with their first disengagement associated with seven-hundred euros. Right After obtaining zero reaction in buy to their questions, this individual attempted a 2nd withdrawal regarding 650 euros, fearing it may possibly also become reversed without having justification. Typically The problem was solved when typically the gamer acquired his disengagement right after re-uploading confirmation paperwork. Nevertheless, a fresh issue arose regarding a reward deductions during gameplay, which usually the particular Issues Staff could not necessarily research more because of to become in a position to a absence associated with response through the particular gamer. The Particular gamer from Sweden faced problems withdrawing money from Platincasino despite possessing accepted KYC files in add-on to generating numerous drawback requests in order to different financial institution balances. Just About All disengagement tries, produced considering that October 13th, 2024, had been turned down without very clear connection through the particular online casino.
The Particular participant from Finland, who else got self-excluded within 2020 because of to betting issues, noted that the girl reopened account experienced led to an €800 reduction, despite never possessing required a reopening. The Lady got reported weak connection along with the particular on range casino, with continual problems in attaining customer care. The Particular player experienced said that will the lady directed a great email seeking the seal associated with the woman accounts about November 6th, 2023, nevertheless the casino refused getting received any kind of these types of email. Right After a thorough review plus several exchanges between typically the participant, typically the casino, plus the particular Issues Team, typically the online casino got decided in purchase to refund the player’s loss. Typically The player had proved receipt associated with the return, plus the particular issue had already been resolved. The Particular player through Sweden, who was determined as a gambling addict, got noted loss of €26,000 inside a single day. newlineHe experienced claimed of which in revenge of displaying indications of distress plus requesting regarding a added bonus in purchase to recover the losses, the on line casino did not really get involved.
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The gamer through Spain has been unable to end upwards being capable to pull away the girl profits regarding 400 euros after her account was permanently obstructed. In Spite Of supplying new lender information in add-on to a document regarding possession, typically the casino requested verification for old playing cards she will no longer possessed. The Issues Group informed the girl that will typically the case had been turned down because of to become in a position to the shortage regarding response coming from typically the player in order to their queries, which usually avoided more exploration or remedies. The Particular player retained the choice to reopen typically the complaint inside the future.
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In Spite Of a pair of prosperous document verifications, the girl withdrawal requests had been continuously cancelled. Each And Every moment, typically the online casino’s help team got guaranteed the girl that everything has been right and advised her to try again. The Particular participant got been in typical make contact with with different help employees, ensuring her bank account has been within buy before each brand new disengagement effort. We experienced attempted in buy to assist, but credited to the participant’s shortage associated with reply to the questions, we all had been incapable to end upwards being in a position to additional check out the make a difference.
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- The Particular gamer coming from Australia had self-excluded themself yet has been continue to able in buy to create a down payment regarding €80 just before the entry obtained blocked.
- On Another Hand, because of in order to a absence of response through typically the participant, the particular complaint experienced been declined.
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- The Particular player coming from Germany is usually encountering difficulties withdrawing the girl winnings due to be able to continuing added confirmation.
This Individual attempts assistance inside having the particular lost money returned in inclusion to serious thing to consider associated with the scenario in managing their dependency. The Particular complaint has been declined as the gamer may not offer any type of proof of the self-exclusion. The Particular gamer through Australia is usually dealing with troubles along with a withdrawal, as he or she is usually required in purchase to add a good obsolete credit rating credit card of which will no longer is present.
- The Particular on line casino requested of which typically the complaint become reopened in addition to offered the proof asked for.
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- Regardless Of sticking to disengagement restrictions, following tries to funds out there had been terminated without justification.
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Despite getting supplied typically the essential documents, this individual felt scammed as he a new staying balance of of sixteen,seven-hundred euros and had already been a long-time Platinum eagle fellow member. The Particular Complaints Group had prolonged the particular response moment with regard to the particular gamer to tackle typically the online casino’s requests, nevertheless in the end, the particular participant did not necessarily respond in purchase to more questions. The Particular player from Australia had received a reward at PLATINCASINO nevertheless experienced disengagement problems credited to be able to alleged multiple balances, which usually the lady refused. Despite weekly email inquiries, the girl received repetitive reactions concerning accounts activation without virtually any resistant getting provided. As a outcome, the particular complaint had been declined centered about the particular casino’s phrases in inclusion to circumstances.
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The Particular player through Germany experienced submitted a disengagement request less as compared to two several weeks just before contacting us. The gamer came across concerns as the main lender was not really reinforced by simply the online casino, demanding him to become capable to create a Mifinity accounts regarding disengagement, which has been undergoing verification. Regardless Of extended communication, the gamer do not really react to a muslim inquiries, leading us to decline the particular complaint credited to become in a position to inadequate details regarding more investigation.
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The Particular gamer through Germany attempted to end up being capable to pull away €400 through Platincasino yet faced problems with verification. Despite posting their own ID in inclusion to proof regarding residence, typically the bank account assertion and downpayment invoices these people provided had been declined. The on line casino required a deposit receipt with consider to a transaction that didn’t happen. The Problems Team intervened, and following communication with the on line casino, it had been confirmed that the participant’s account had been right now totally confirmed, in inclusion to upcoming disengagement asks for need to continue without having issues. Nevertheless, the case had been eventually rejected due in order to typically the player’s absence of response to more queries.
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The Particular gamer required the particular return of their money and reported experience defrauded. The problem has been fixed as the particular player has been at some point able to accessibility the video games in add-on to play with their deposit, although this individual portrayed dissatisfaction with typically the online casino plus decided to become able to cease more proposal. The Particular player through Germany got asked for accounts drawing a line under three days and nights back, nevertheless their email had not really been processed, and he had recently been ignored within survive chat. He Or She furthermore sought a return of all deposits manufactured, as this individual can not really hang their bank account or limit debris. Typically The problem continued to be unresolved credited in order to typically the participant’s shortage associated with reply in purchase to typically the Complaints Team’s questions and pointers, ensuing within the seal associated with typically the complaint for typically the time getting.
- We All experienced sought to be able to realize if the particular player experienced utilized typically the casino’s equipment or required self-exclusion, inquired in case this individual had questioned regarding a refund, plus whether their account had been continue to accessible.
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The Particular situation was solved following typically the online casino arranged to a handbook exchange, in inclusion to typically the participant verified that typically the cash experienced came in their account. Typically The complaint was marked as solved by simply the particular Problems Team, that portrayed appreciation for typically the gamer’s assistance. The player through Fresh Zealand had earned 67k EUR nevertheless confronted problems with the drawback method about Platinum on collection casino. Despite possessing complied together with the particular casino rules, multiple disengagement asks for by way of Skrill had been declined regarding unknown reasons in add-on to typically the provided choices have been not enough.
Typically The player through Luxembourg efficiently withdrew money two times from Platincasino yet will be today incapable in purchase to record directly into the account credited in order to a request with respect to added paperwork. He Or She provides submitted the asked for files but offers not received any type of reaction through the particular online casino and is seeking filtration about typically the circumstance in add-on to a return regarding their profits. The player coming from Australia attempted to take away €250 coming from Platincasino, only to be in a position to have their withdrawal canceled plus the accounts deleted, citing a policy towards possessing multiple balances. He was unaware of a next account in inclusion to explained that will right now there had been no issue in the course of his deposits right up until this individual attempted to pull away. Typically The participant from Philippines experienced already been waiting regarding a disengagement for less as in contrast to two several weeks.
Regrettably, all typically the funds have recently been enjoyed plus dropped although waiting regarding typically the KYC process to be accomplished. All Of Us turned down this complaint as typically the cash have been performed before all of us could intervene. Typically The gamer coming from Philippines will be having problems pulling out profits credited in buy to incomplete confirmation. Typically The player offers made the decision in buy to cease pursuing typically the complaint in add-on to we all have rejected it. The player later proved that will he or she received typically the reward approximately just one few days following the end regarding the particular tournament. The Particular gamer through Luxembourg is usually complaining regarding the extended verification process.
The Particular gamer through Philippines in the beginning won at Platincasino but has been later on educated that a program problem experienced changed the woman stability from sixty-five,1000 euros to 12,000 euros. Following the girl attempted to be able to take away a few of quantities of 4,1000 euros and a few,five hundred euros, her withdrawals stayed pending, plus the lady ultimately lost access in order to the girl accounts. Typically The Problems Team communicated along with Platincasino regarding the girl problems, which include typically the lack regarding entry in purchase to her accounts and the particular want for purchase history. In The End, typically the gamer determined in buy to close typically the complaint as declined, articulating dissatisfaction with the shortage associated with communication coming from the particular online casino. The gamer coming from Sweden experienced self-excluded completely through Platincasino within 2021 credited in purchase to a wagering dependancy but experienced since gambled once more after the prevent has been taken out without justification. This Individual inquired regarding the particular probability regarding recovering his lost cash.
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- Typically The participant coming from Luxembourg had skilled account seal due to end upward being in a position to accusations of becoming underage, regardless of getting provided verification.
- The Particular participant through Sweden asked for a disengagement fewer as compared to 2 weeks prior in purchase to posting this particular complaint.
- As a outcome, we all had been not able to end upward being able to confirm the promises and experienced to become capable to decline typically the complaint.
He Or She got over 5000 Canadian money inside profits that will he couldn’t collect due to this problem. The Particular Problems Group had attempted to be able to investigate typically the problem, inquiring the particular gamer many clarifying concerns. However, typically the participant did not really react to become capable to these types of queries inside the particular provided time framework. As a outcome, we had been incapable to be in a position to check out further and experienced in buy to decline the complaint. The gamer through Germany had noted a good problem wherever, after making use of a added bonus and earning ten,1000 Pounds, the withdrawal was cancelled, winnings have been prescribed a maximum, in add-on to 7,five-hundred Euros have been deducted from his bank account. The casino experienced stated that will the reward guidelines used even right after gambling has been accomplished, yet could not really provide the relevant Phrases plus Conditions.
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